Exchange 2007 OWA - 440 Login Timout

SYMPTOMS

When you try to log on to Microsoft Exchange Server 2007 or Exchange Server 2010 by using Microsoft Office Outlook Web Access, you receive the following error message: 440 Login Timeout Back to the top

CAUSE

This issue occurs if a permissions issue or an authentication issue exists in Internet Information Services (IIS) or in the IIS metabase. Back to the top

RESOLUTION

To resolve this problem,follow these step for your version of Exchange Server. After each step, determine whether the problem is resolved. If the problem persists, continue to the next step.

Before you begin, we recommend that you run the following command in the Exchange Management shell: Get-OwaVirtualDirectory |fl >Owavdir.txt

This provides an output file that can be used as a reference when you re-create the OWA virtual directories For Exchange Server 2007

Delete and then re-create the Outlook Web Access-related virtual directories To delete the Outlook Web Access-related virtual directories, follow these steps: Start the Exchange Management Shell. Type the following commands. Press ENTER after you type each command. Note These commands are case-sensitive.

Remove-OwaVirtualDirectory "exchange (default web site)"

Remove-OwaVirtualDirectory "public (default web site)"

Remove-OwaVirtualDirectory "exchweb (default web site)"

Remove-OwaVirtualDirectory "owa (default web site)"

To re-create the Outlook Web Access-related virtual directories, type the following commands at the Exchange Management Shell. Press ENTER after you type each command:

New-OwaVirtualDirectory "exchange" -OwaVersion Exchange2003or2000 -VirtualDirectoryType Mailboxes -WebSiteName "Default Web Site"

New-OwaVirtualDirectory "public" -OwaVersion Exchange2003or2000 -VirtualDirectoryType PublicFolders -WebSiteName "Default Web Site"

New-OwaVirtualDirectory "exchweb" -OwaVersion Exchange2003or2000 -VirtualDirectoryType Exchweb -WebSiteName "Default Web Site"

New-OwaVirtualDirectory -name "owa" -OwaVersion Exchange2007 -WebSiteName "Default Web Site" –InternalURL https://internalURL/owa -ExternalURL https://externalURL/owa